Frequently Asked Questions (FAQs)

Application

1. How do I apply for an ABECHA ESSO Fleet Card/Speedpass?

You can apply online registration OR download the manual registration form here.

2. Can I apply for the card if the car is not registered under my name?

Yes, you can apply.

3. How long will it take to process my application?

Your application will be processed immediately upon completion of the application form. Fleet card and pin number will be mailed to your address within 10 working days.

4. Can I apply for more vehicles?

Yes. We will send you a set of Fleet card and Speedpass for every vehicle you register. If you wish to tag these additional vehicles to your paying account, you just need to fill in multiple vehicle number.

Refundable Security Deposit

1. Why do I need to pay a $100 refundable security deposit?

security deposit is waived.

Usage of Fleet Card/SpeedPass

1. Do I need to activate the Fleet Card and Speedpass and how to activate?

No activation is required for Fleet Card, it can be used immediately with the 4-digit pin. Speedpass needs to be activated before you can use it. When Speedpass arrives, kindly put your name, sign and fax the activation letter to Esso Speedpass Centre at 6862 6601 or send the activation letter as an attachment to custcare_bc@abecha.com.

2. How do I use the Fleet Card or Speedpass at the pump?


Fleet Card

a. Swipe card and key in 4-digit pin to activate pump.

b. The pump icon will light up indicating that your Fleet Card is being read. Wait for the approval message on the screen. Choose your Synergy fuel product and top up. Replace nozzle and the pump icon lamp will go off. If you need a receipt, press ‘receipt’.

c. That’s it! Your Esso Fleet Card will be billed on weekly basis.


Speedpass

a. Point key tag to activate pump.

b. The pump icon will light up indicating that your Speedpass is being read. Wait for the approval message on the screen. Choose your Synergy fuel product and top up. Replace nozzle and the pump icon lamp will go off. If you need a receipt, press ‘receipt’.

c. That’s it! Your Esso Fleet Card will be billed on weekly basis.

3. Can the Fleet Card/Speedpass be used for other purchases?

No. The Fleet Card can only be used for fuel purchases at ESSO.

4. Is there a limit to the number of transactions per day?

Yes, 2 transactions can be made per day on either your Fleet Card or your Speedpass, which adds up to a maximum of 4 transactions a day. This is an ExxonMobil security feature to minimize unauthorized usage due to lost or stolen cards.

5. What is the credit limit of my Fleet Card/Speedpass and how can I change credit limit?

By default, the monthly credit limit is SGD 800 for each vehicle. The transaction will be stopped if you exceed your credit limit. However, you can email us at custcare_bc@abecha.com to change your credit limit.

6. Is there a minimum spending required per month?

Monthly spend of diesel should not fall below $1,000 for 3 consecutive months.

7. Is there any expiry date for the card?

A Fleet Card has a 4-year validity period and all active transacting cards will be renewed automatically. You will receive a new card within one month of your Fleet Card expiry date. Your Fleet Card and Speedpass will be deactivated if there are no transactions for 12 consecutive months.

8. Will I earn "Smiles" points with purchases under Fleet Card?

No, the Abecha-Esso Fleet Card provides upfront discount.

9. What if I have changed my personal details, eg. Vehicle number, mobile number or mailing address?

You can email us at custcare_bc@abecha.com to update your personal information.

10. What if I lost my Fleet Card &/or Speedpass?

You would have to call Abecha’s hotline at 63331188 Option 1 to deactivate the Fleet Card &/or Speedpass immediately. Alternatively, you can email to custcare_bc@abecha.com and the Fleet Card &/or Speedpass would be deactivated within 1 business day. A replacement Fleet Card &/or Speedpass will be sent to you at your mailing address within 10 working days.

11. What if I lost/forgot my pin number for the Fleet Card?

You can email us at custcare_bc@abecha.com and provide your current fleet card no., vehicle no. and mailing address. A new pin no. will be sent to you in 7-10 working days. Please note that if you key-in your pin no. more than 3x incorrectly, your fleet card will be temporarily suspended and it will only reset after 24 hours.

12. Can the PIN of the fleet card be changed?

Yes, it can be changed at the petrol kiosk over the counter.

Billing

1. When do you bill my Credit Card?

We bill your transactions on a weekly basis. An Abecha-Esso Invoice will be sent to your email address.
Transactions made between 1-7 of the month will be billed on the 13th, Transactions made between 8-14 will be billed on the 20th, Transactions made between 15-21 will be billed on the 27th, Transactions made between 22-30/31 will be billed on the 6th next month.
If the billing falls on a Saturday, your credit card will be charged on Friday.
If the billing falls on a Sunday, your credit card will be charged on Monday.
If the billing falls on a Public Holiday, your credit card will be charged on the next working day.
On your monthly credit card statements, the charges will reflect as “Abecha”, most likely on the 13th, 20th, 27th and 6th (if you made any fuel consumptions within those billing period mentioned above).

 

2. Why the Abecha-Esso discount doesn’t show on the Esso Station receipt at the pump station when I used my Fleet Card/Speedpass?

The 18% discount to Diesel and 16.5% to Petrol will be applied to the total amount at the pump station and adjustments will be made only at your Abecha-Esso bill on the next billing cycle. The amount shown on the station receipt is the amount before discount.


3. How the Discount Rate works?

Please see below examples on how the discount rates work