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Community Business@lert Activation

Frequently Asked Questions (FAQ)


1. How the Business@lert works?
To enjoy this service, your company Products and Services must be categorized in the portal, please refer to Section 6 on how to choose or update your company supply category.

Currently, buyers will choose one of the 35 categories in SESAMi system while creating Tenders. Suppliers with the same supply category recorded in our system will be able to receive the Business@lert when the Tender is published.

2. Who will receive the Business@lert
Only registered user’s email will receive the alerts.

3. What if my company is registered in different buyer e-procurement portal?

3.1. Registered in more than one buyer e-procurement portals using the same email address

e.g. registered as supplier for National Healthcare Group (NHG), Changi Airport Group (CAG), Singapore Power (SP) etc using the same email address john@company.com

a. Business@alert Activation Notice
You will only receive one Business@lert activation notice to your registered email address, e.g. john@company.com

b. Business@alert
Service (Upon activation) Once activated, you will receive Business@lert notification per matching RFQ/Tender only once

3.2. Registered in different buyer e-procurement portals using the different email address

e.g. registered as supplier for National Healthcare Group (NHG) using tom@company.com and registered as supplier for Changi Airport Group (CAG) using john@company.com

a. Business@alert Activation Notice
Each of the unique email address registered by your company for all buyer e-procurement portals (e.g. NHG, CAG) will each receive one Business@lert activation notice.
Once anyone of the recipients can activate the Business@lert service for the company across all the buyer e-procurement portals

b. Business@alert Service (Upon activation)
Once activated, all registered users (from your company) in different buyer e-procurement portals will get to enjoy the Business@lert service

4. How to update the email address of my user account?
If you wish to view or edit the email, please login to the supplier portal and follow the steps: Login -> Profile -> User Profile -> Update Profile -> Update
choose update user profile

update email address

5. Do you need to pay?
• This is a free service for existing registered SESAMi community members until 31st December 2015 if you opt to activate this service before 30 April 2015.
• You can choose whether to renew the service when the renewal notice is sent to you in November 2015. Applicable fee will be stated in the renewal notice.
• No action is required from you if you do not wish to renew the service. The service will automatically be deactivated on 1st January 2016 and you will not be charged for any service fee.

6. How to update Supply Category in Supplier Portal?
If you wish to change your supply category, please login to the supplier portal and follow the steps: Login -> Profile -> Company Profile -> Update Company Profile -> Products & Services -> Update
choose update user profile

update email address

7. How to contact SESAMi if I need help or clarification?
If further clarification or assistance is required, send email to customercare@sesami.com or call us at (65) 6333 1188 option 2.